As of October 2026, the CareCubed Brokerage team has reached an important milestone, with the first customer now live following an extensive period of product development.
CareCubed Brokerage has been developed to provide commissioners with a smart brokerage platform that brings the various stages of brokering care into one place. Through real-time information, provider searching and matching, contracting and price tracking, the platform is designed to support a more streamlined approach to brokerage.
With the first customer beginning to use the platform, the development team is continuing to build on its existing functionality, with a focus on improving the user experience, strengthening integrations, and reducing duplication throughout the brokerage process.
Some of the upcoming projects the team are working on include:
- Enhancements to dashboards and workflow reporting,
- Integrated e-signature capabilities for contracts.
- Further integration with case management and finance systems.
- Provider capacity tracking.
- Welsh language support.
How CareCubed Brokerage Works
CareCubed Brokerage provides an end-to-end workflow for brokering care packages, beginning with the configuration of providers, staffing rates, and frameworks so that the platform reflects the requirements of the commissioning organisation.
Client information can then be added to capture the individual’s circumstances, requirements, and needs. From there, referrals can be created and brokers can search for suitable care and provider matches.
An integrated GIS map supports the provider search process, allowing brokers to search within a person’s required area while applying criteria relevant to their individual needs.
Once a suitable provider has been identified, applications can be made, arrangements agreed and packages awarded. Financing and contracting can also form part of the process, bringing the distinct stages of brokerage together within one platform.
Streamlining the Brokerage Experience
One of the development team’s current areas of focus is the user interface (UI), particularly the information available through Brokerage dashboards.
Existing dashboards are being redesigned to provide richer information around users, referrals, and team progress. This includes greater visibility into how workloads are being progressed, providing teams with useful insight into their brokerage processes.
The team is also planning an integrated e-signature capability that would enable brokers and providers to sign contracts for awarded packages within the platform. This would replace the current offline process while creating a database of completed contracts that users can access for reference.
Another planned development this year enables users to upload care plans in PDF format and distribute them to selected or relevant providers through the platform. This functionality is has now become available to users as of late October.
Connecting Systems and Reducing Duplication
Alongside improving user experience, integration with other systems is another key area of development.
The team is working on integrations with Mosaic CMS, Liquid Logic, CareCubed Cost of Care, and additional finance systems, with the aim of reducing duplication of data and better connecting pricing information, referrals, and other stages of the brokerage process. Work is progressing around Liquid Logic, where greater transparency around the API is helping the team to explore how the two systems can connect.
Further developments being explored include a capacity tracker using an open API to display provider capacity. This could help reduce the need for calls and emails when identifying available provision.
Welsh language support is also being considered to continue building towards a more connected end-to-end brokerage journey.
Together, all these developments are intended to continue to build towards a more thorough and complete brokerage journey.
Development Team Expansion
The CareCubed Brokerage team has also expanded, with significantly more of the product development team now sitting in-house. Developers are assigned to individual projects, helping the team progress different areas of development alongside one another. This means that projects are delivered in an agile methodology with constant feedback loops with customers that ensure every integrated feature meets the needs of the customer.
As more customers come on board and interest in CareCubed Brokerage grows, the team will continue to focus on UI and UX improvements, integrations with Mosaic and Liquid logic, and other enhancements informed by customer requirements.
Joe Wilcox, Product Owner of CareCubed Brokerage, states:
“All these developments are being worked on by the team to make the whole experience of using the product a bit more enjoyable. Development will not slow down, and we know customers will each need their own unique updates, so we are continuing to strive for increasing optimisation with an adaptable platform that helps to streamline processes for customers.”
