This website is operated by iESE Innovation Ltd whose Registered Office is at:

Maritime Place, Quayside
Chatham Maritime, Chatham
Kent, ME4 4QZ

This privacy policy sets out how iESE Innovation Ltd collects and uses your personal data through your use of this website.

iESE Innovation Ltd is the controller and is responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy.

You can contact us by email at carecubed@iese.org.uk, or by using the contact details in section 13 below. Any enquiries about our use of your personal data should be addressed to the contact details above.

We take your privacy very seriously and we urge you to read this privacy policy carefully because it contains important information about us and:

  • the personal data we collect about you;
  • what we do with the personal data we collect; and
  • who the personal data might be shared with.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPO using the contact details at section 13 below.

  1. HOW WE USE YOUR PERSONAL DATA

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

  • Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
  • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this basis.
  • Consent: We rely on consent only where we have obtained your active agreement to use your personal for a specified purpose, for example if you subscribe to an email newsletter.
  1. THE TYPES OF INFORMATION WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you interact with and use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

  1. We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

 

Purpose/Use Type of Data Legal basis
Identity, Contact, Profile, Marketing, Technical, Financial Performance of a contract with you.
When you use our website Usage Necessary for our legitimate interests.

 

We may track which pages you visit and record how long you spend on each page with your IP address.
To screen “spam” requests and to send you content (reports, case studies, white papers, newsletters) Identity, Contact, Usage

 

 Necessary for our legitimate interests.

 

We record how many requests have been made by you in order to check how useful our information is, and whether other information would be helpful.

 

Tracking your activity pattern does not involve your personal details and is only used to improve our service.
When you fill in forms on our website, communicate with our experts, send us emails, or purchase courses Identity, Contact, Financial Necessary for our legitimate interests.

 

We collect this data so that we can contact you, for record keeping, and for the establishment, pursuance or defence of legal claims.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

 

 Identity, Contact, Technical Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to prevent fraud.
To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you Identity, Contact, Usage, Profile, Marketing, Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).

 
To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing Identity, Contact, Technical Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business).

 

Consent, having obtained your prior consent to receiving direct marketing communications.

 
To carry out market research, or through your voluntary participation in competitions, prize draws and free give-aways. Identity, Contact, Marketing Necessary for our legitimate business interests.

 

Consent, having obtained your prior consent to participate in competitions, prize draws and free give-aways.
To manage our relationship with you, which will include:

(a)  notifying you about changes to our terms or privacy policy;

(b)  dealing with your requests, complaints and queries.

 Identity, Contact, Profile, Marketing Performance of a contract with you.

 

Necessary to comply with a legal obligation.

 

Necessary for our legitimate interests (to keep our records updated and manage our relationship with you).

 

We also receive personal information which we process, that has been provided indirectly by a third party – we use data regarding the employees and elected representatives of public bodies that has been provided to OSCAR. This may include first name, surname, job title, organisation, email address, contact number, business address. For more information about OSCAR see their privacy statement at

  1. WHO WE SHARE YOUR INFORMATION WITH

Your information is stored in our database and is not shared with any third parties or our trusted managed service providers (other than as set out in section 7 (Disclosures of Your Personal Data) below). We will not use the information to make any automated decisions that might affect you.

  1. HOW LONG WE KEEP YOUR INFORMATION

Your information is kept only for as long as the campaign under which your request for information was made. A campaign normally only lasts for 12 weeks. We will only retain your contact details beyond this time if you choose to ask for further information, register to use the iESE Website or your organisation is a member of iESE or has another legal relationship with iESE that legitimately requires us to use your information as an employee or elected representative.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, tax or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, and whether we can achieve those purposes by other means, and the applicable legal, tax, regulatory, accounting or other requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

In some circumstances you can ask us to delete your data, see section 5 (Your Rights Over Your Information) below for further information.

  1. YOUR RIGHTS OVER YOUR INFORMATION

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

  • Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
  • You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see “Marketing” at section 9 below for details of how to object to receiving direct marketing communications).
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
  • if you want us to establish the data’s accuracy;
  • where our use of the data is unlawful but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at carecubed@iese.org.uk or by using the contact details in section 13 below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you within the first month.

If we are contacting you in your capacity as an employee or representative of an iESE member, or another situation where your organisation has a legitimate reason and requires us to contact you, then we will inform you of this and ensure that we only contact you regarding the provision of or request for information which relates to your organisations requirement.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

  1. YOUR RIGHT TO COMPLAIN

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at https://ico.org.uk/ concerns, or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Please do make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint. You can find our complaints form here.

  1. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers.
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

  1. DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

  1. MARKETING

the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from us via EMAIL.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view on which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

You can ask to stop sending you marketing communications at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links within any marketing communication sent to you or by contacting us.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.

  1. CHANGES TO OUR PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We keep our privacy policy under regular review. This version was last updated on 01/09/2026. Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

  1. THIRD-PARTY LINKS

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

  1. CONTACT DETAILS

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact our DPO – [Craig White, Commercial Director, iESE Innovation Ltd (craig.white@iese.org.uk).]

  1. COOKIES

For more information about the cookies we use and how to change your cookie preferences, please see [LINK TO YOUR COOKIE POLICY].