CareCubed is a modular solution which provides flexibility based on specific customer requirements

CareCubed Modules

CareCubed Support for Children's Social Care Services

Children’s Services

Adult Social Care Support From CareCubed

Adult Services

Typical use cases for CareCubed include:


Evidence to negotiate / challenge providers

New placements

Review existing

Uplift requests

Transition process

Audit trail / history of changes

Commercial awareness



Cost of care exercise





CHC integration

Service redesign

Market shaping –
keep people local

SaaS Subscription

Our annual subscription fee includes:
  • Your own secure organisation account on CareCubed.
  • Unlimited user access for your organisation
  • Bi-annual updates to CareCubed cost model.
  • Ongoing programme of enhancements.
  • Online documentation and training resources.
  • Support for any issues.
  • CareCubed online community access.
  • User forum for sharing experiences.
  • Full GDPR compliance.

Hierarchy of Needs

CareCubed users are encouraged to consider the appropriate level of care needed when sourcing placements. To facilitate this, we have developed the CareCubed Hierarchy of Need pyramid – a framework which guides users through a systematic approach to ensure that less intensive levels of support, which promote independence and autonomy are considered before more costly intensive support options are commissioned.  The pyramid also helps to identify those needs which can be met by core or background support and examine how more intensive support can be delivered with the most appropriate intensity and frequency. This is particularly helpful in building understanding of how people with complex needs, such as highly challenging behaviours, are supported.


CareCubed is provided on a software-as-a-service basis and accessed directly via the browser, and supports all mainstream browsers including Microsoft Internet Explorer, Microsoft Edge, Google Chrome and Safari.

Upon receiving confirmation of a customer order, we will grant you access to CareCubed for a Primary User/System Administrator who can then add and manage other users access to the system.

A kick-off meeting is then setup to discuss the specific challenges faced by the customer, and the expected outcomes from using CareCubed. This meeting will also include project planning and clarification of the implementation support that is available for the customer to use. For example, consultancy, training and the online CareCubed Community.

Review meetings will be scheduled to check on progress during the implementation and then on an ongoing basis with your Account Manager to ensure each customer continues to benefit from CareCubed.


At CareCubed, our main goal is to make sure you’re fully supported.

We have a dedicated Helpdesk which monitors our customer query form, the most direct route to getting a speedy response to your query or concern within one business day.

Our Helpdesk is available 09:00-17:00 Monday-Friday (excluding bank holidays).

Customers will also be allocated an Account Manager who will manage the business relationship and contract.

The CareCubed Charter

The CareCubed Charter aims to act as a protocol for users and sets the expected behaviour for both parties.
It is hoped that by actively applying the principles within the charter, commissioners and providers are more likely to build trust and mutual respect, achieve a better balance of risk and streamline the negotiation process.

The overarching aim of signing up to the charter is to ensure positive outcomes are achieved for people who rely on care and support services, through the effective use of resources and with providers and commissioners working as partners.

“The charter aims to make it clear that working collaboratively and transparently is in the best interests of providers and commissioners alike. We coined the term ‘fair price, fair care’ and having a charter is about wanting to articulate what it means to be a good provider and a good commissioner.”  Dr Andrew Larner, Chief Executive at iESE.

We invite all local authorities and care providers to sign-up to the principles outlined in the charter.
You can also read our guidance on signing up to the charter.



We’ve never had anything as transparent, equitable, and user friendly as CareCubed.

Victoria Bayley
Lead Commissioner, Specialist Commissioning Team, Wiltshire Council

We can now capture the specific mental health needs and recovery goals which has saved us lots of time and allows us to very quickly collect clear, person-centred information which can be easily updated. We can now input risks around self-harm, for example, and other things that are a lot more applicable to our service can just be selected from a dropdown menu.

Anna Rivellio
Project Manager, Together for Mental Wellbeing

As a provider we need to manage our risks so that we can continue to provide high quality services to all service users. When you are working with a commissioning team you have never worked with before CareCubed gives confidence in the fee being proposed, the rationale and context – that the fee has been accurately considered and is based on accurate, up-to-date data.

Richard Broad
Operations & Development Manager, Together for Mental Wellbeing

It allows us to demonstrate and evidence that we are focused on delivering outcomes for the individual and offering person-centred recovery services at a fair price.

Anna Rivellio
Project Manager, Together for Mental Wellbeing

CareCubed gives confidence in the fee being proposed, the rationale and context – that the fee has been accurately considered and is based on accurate, up-to-date data.

Richard Broad
Operations & Development Manager, Together for Mental Wellbeing

CareCubed’s benchmark figures allow us to identify outliers on overhead costs and
take action to achieve efficiency saving at a service or unit level.

Michael Foley
Funding and Assessment Manager, The Disabilities Trust

CareCubed’s clear and visually appealing outputs have helped take the heat out of negotiation. CareCubed reduces uncertainty for us as a provider, and promotes greater collaborative working with commissioners and shared accountability for changes.

Lynsey Robertson
Director of Business Development and Programme Management, The Disabilities Trust

The iESE negotiation training was one of the better trainings we have had as a team. It was so good we decided to embed it in our training offer for our Children’s Service Training Academy. I put it into practice with a provider and the tools and tactics straight away paid off as we were able to have a positive conversation as to how they were costing up aspects of their provision.

James Atkins
Commissioning Manager (Corporate Parenting), Surrey County Council

CareCubed is a strong evidence-based tool which allows you to have an open dialog with care providers. For both councils and providers to remain sustainable we need to address the issues head on, and the work we are doing now will mean our residents can access the best possible care in the future.

Nicollette Browne
Contract and Commissioning Manager, Surrey County Council

CareCubed gives us a lot control around costs and commissioning processes, whilst also allowing us to model changes to the market and provision in Surrey. Without a nationally recognised benchmarking tool it was very difficult to know exactly what we were paying for and whether we were being charged a fair price. As a commissioning authority, we have a duty to get value from the public purse whilst also recognising our providers are businesses who need to turn a profit. CareCubed is an invaluable tool to support an open, constructive conversation with our partners.

Jeremy Taylor
Head of Contracts & Commissioning, Support Services and Brokerage, Surrey County Council