FAQs

CareCubed is the only independent benchmarking tool that commissions nationally recognised organisations to provide localised ‘real-world’ data, able to inform cost of care for all ages across the UK’s Health and Social care landscape.

CareCubed is used by over 60% of all councils and over 500 care providers across the United Kingdom.

Yes, CareCubed is suitable for organisations of all sizes. It is used by a diverse range of councils, ICB’s (formerly CCGs) and care providers.

The CareCubed data model is updated twice annually.

CareCubed can be purchased as a single purchase for councils and can be purchased via a BACS payment for providers. For procurement purposes we are also on Constellia and G-cloud 13 hosted on the CAS.

Licences are annual, however 2–3-year agreements can be purchased protecting the customer from any inflationary or list-price increases.

• Your own secure organisation account on CareCubed.
• Bi-annual updates to CareCubed cost model.
• Ongoing programme of enhancements.
• Online documentation.
• Self-service online training videos & courses (coming soon).
• Access to “Walk Me” virtual training assistant.
• Online/email support for issues.
• CareCubed online community access (councils only).
• User forum/group for sharing experiences (e.g. joint working initiative).
• Full GDPR compliance.

‘Yes’ if multiple licenses are purchased together, such as the CareCubed Adults module alongside the CareCubed Children and Younger Persons module, additional discounts will be applied.

There is unlimited user access for your organisation at no additional cost.

CareCubed can have a new organisational account fully accessible within one working day.

For smaller organisations CareCubed has in-built training as-a-service enabling users to get up and running immediately. For Councils and ICB’s we offer a range of Premium implementation packages that can be right-sized to deliver bespoke outcomes for your organisation.

At CareCubed, our main goal is to make sure you’re fully supported. We’ve set up different ways to help you make the most of your experience:

• Online Helpdesk: Our dedicated helpdesk ensures prompt responses to queries within one business day, offering quick resolutions to any concerns or questions you may have.
• Monthly User Forums: Engage in our monthly user forums, covering recent data updates, council interviews, new functionality demonstrations, and more. These sessions not only keep you informed but also provide an opportunity for your input, shaping the development of CareCubed according to user needs.
• CareCubed Community Forum: Exclusively for Local Authority users, this forum serves as a collaborative space allowing users to share insights, and best practices, creating a vibrant community dedicated to enhancing the CareCubed experience.

We offer a range of CareCubed training including but not limited to:

• Online Technical Training Courses: Dive right into our tool with online technical training courses available directly within the platform. These courses offer a hands-on approach to mastering CareCubed.
• Quarterly Group Refresher Training via Teams: Join our quarterly group refresher sessions conducted via Teams. These sessions are designed to keep your skills sharp and your knowledge up to date in a collaborative setting.
• Online User Guide and Costs and Assumption Guide: Access our comprehensive online user guide, along with a detailed costs and assumption guide. These resources serve as valuable references, providing in-depth information whenever you need it.

Getting started is easy. You can log on using your email address and password at: https://new.carecubed.org/login.

If you have forgotten your password, choose the “Forgotten your password” option on the log-in page and follow the instructions to get a new password.

Primary users have additional administrative capabilities including managing their organisation’s users. Primary users can invite and deactivate users and promote/demote them to/from primary users.

CareCubed is a web-based application and can be used on any browser.

Yes. CareCubed is a responsive solution and can be used on mobile phones and tablet devices. Some offline capability does exist but we recommend using the tool with a data connection.

CareCubed can be used on any browser e.g. Chrome, Edge, Firefox etc.

Yes. CareCubed supports Multi-Factor Authentication and will support both Microsoft authenticator and Google authenticator. We recommend that you set this up once you have access to your account to ensure you are as protected as you can be.