The Challenge
- Requiring a streamlined process for arranging placements.
- Consistency between providers and commissioners in benchmarking.
- Confidence that care and support provided is appropriate with adequate funding.
The Solution
- Embedding CareCubed to provide a streamlined approach for both Voyage Care and local authority commissioners.
- Use of CareCubed to enhance communication between provider and local authority.
- Ensuring transparency around uplifts.
The Results
- Streamlined process as both provider and commissioners use CareCubed.
- Residents are more secure as placements are appropriately funded.
- Productive commissioner relationships.
Voyage Care is a large care provider giving specialist support to more than 3,500 people across the UK. Clients with learning disabilities, autism, brain injuries and other complex needs are supported by specialist teams in their own homes, supported living accommodation, registered care homes and in the community.
The company first acquired a CareCubed Adult licence in 2021 and has continued to renew this due to the benefits it provides. The majority of local authorities across the UK are now signed up to CareCubed and increasingly providers are seeing the advantages of having their own licences too.
“After 30 years off frontline, lived operational experience and now supporting providers nationally through CareCubed, I have seen firsthand how powerful it is to have a tool that brings clarity, fairness, and evidence to the true cost of care. It empowers providers to have informed, confident conversations with commissioners—grounded in data, and powerful evidence. ” – Nik Jones, Business Development Manager at CareCubed
Emily Farrer, Senior Commercial Relationship Manager at Voyage Care, says a major advantage of having the tool is that everyone is “singing off the same hymn sheet” giving a greater degree of transparency to negotiations around placements and uplifts.
Initially the tool was used for residential care placements but improvements in the software allowed the provider to expand its use of CareCubed to supported living placements too. As a company which works with over 200 local authorities and Integrated Care Boards (ICBs), Farrer says it can allow a more streamlined way of working, especially when both parties have access to CareCubed.
